Secure help
Support
Fast help for invitations, VPN connection setup, server diagnostics, speed tests, and notification settings.
FAQ
Frequently Asked Questions
Tap a question to expand the same support guidance used inside Atlas Connect.
Why do I need an invitation code?
Atlas Connect is currently invite-only. The code confirms access and stores a device installation identifier so the same code cannot be reused unexpectedly.
Why does iOS ask to add a VPN profile?
iOS requires explicit permission before any app can create a Packet Tunnel VPN profile. Atlas Connect cannot route traffic until you approve it.
What should I send to support?
Send the app version, iOS version, device model, the connection stage shown in the app, and a screenshot. Do not send VPN credentials.
Troubleshooting
Before contacting support
Try these steps first, then include the result if you still need help.
1
Check the invitation — Re-enter the code carefully and make sure the device has a stable connection.
2
Reconnect the VPN — Turn the connection off, wait a few seconds, then reconnect from the Home tab.
3
Run diagnostics — Use Speed test or Advanced reset only when asked by support or when the profile appears stuck.
4
Review iOS settings — Confirm VPN permission, notification permission, and network access in the iOS Settings app.