Support Center
Support
Fast help for Serenity posts, live quotes, alerts, subscriptions, and in-app research views.
FAQ
Frequently Asked Questions
Common answers for AleaLens posts, quotes, subscriptions, and alerts.
Why are the latest Serenity posts missing?
Check your network and refresh again later. If a public archive or live source is temporarily unavailable, AleaLens may show cached content or an empty state.
Why can quotes be delayed?
Quotes come from public data providers and may be delayed, incomplete, or temporarily unavailable. AleaLens is for research organization only and does not execute trades.
How do I manage my subscription?
Subscriptions are handled by Apple. You can manage or cancel in Apple Subscriptions and restore purchases inside the app.
Troubleshooting
Before contacting support
Try these steps first. If the issue remains, include what happened in your message.
1
Refresh data — Confirm network access, then reopen the app or refresh the current screen.
2
Check notifications — If alerts do not arrive, confirm AleaLens notification permission in iOS Settings.
3
Restore purchases — If Plus access is missing after reinstalling, use Restore Purchase in the subscription area.
4
Send context — When contacting support, include the app version, iOS version, device model, screenshots, and the affected ticker or screen.