How can we help?
Find help with fixtures, BetIntel Pro, purchases and privacy.
No matching answers
Try a shorter search, or contact support.
Fixtures and data
Why are fixtures or odds delayed?
Public sports data can be delayed, unavailable or corrected by the provider. Refresh the app and check again later if a fixture looks incomplete.
What if match data looks out of date?
Refresh fixtures from a stable network connection. If cached match data still looks stale, restart the app.
BetIntel Pro and purchases
How do I restore BetIntel Pro?
In the app, open Help & Privacy (or the BetIntel Pro screen) and choose Restore purchases while signed in with the Apple ID used for the purchase.
How do I manage or cancel my subscription?
Subscriptions are managed in your Apple ID settings. Apple handles payments; Elviont Technologies does not receive your payment details.
My purchase is not showing. What should I check?
Check that the purchase was made with the Apple ID that is currently active on your device, then use Restore Purchases. If it still does not appear, contact support.
Using BetIntel
Does BetIntel place bets?
No. BetIntel provides analysis and record keeping only. It is not a bookmaker and does not place, settle or manage wagers.
Troubleshooting
What should I try before contacting support?
- Refresh fixtures from a stable network connection.
- Check that purchases were made with the active Apple ID.
- Restart the app if cached match data looks stale.
- If the issue remains, send screenshots and the affected match to support.
What should I include when contacting support?
Include your app version, iOS version, device model, screenshots, and the fixture or screen where the issue appears.
Privacy and data
How do I delete my records?
You can delete local records in the app or by removing the app. For other privacy questions, read the Privacy Policy or contact support.
Contact BetIntel support
Still need a hand? Email us and describe what happened. Support requests go directly to Elviont Technologies. To help us investigate, include:
- Your app version, iOS version and device model.
- The fixture or screen where the issue appears.
- Screenshots, if they help explain the problem.
Please do not send passwords or payment card details. Hide sensitive information before sharing screenshots.