Support Center

Support

Get help with setup, purchases, privacy, app behavior, and product questions. Include app version, iOS version, device model, and screenshots when possible.

Support page version 2026.07 Optimized for iPhone users Direct Elviont support

FAQ

Common questions

Expandable answers for the issues users usually need before contacting support.

Why are fixtures or odds delayed?

Public sports data can be delayed, unavailable, or corrected by the provider. Refresh the app and check again later if a fixture looks incomplete.

How do I restore BetIntel Plus?

Open the subscription area and choose Restore Purchases while signed in with the Apple ID used for the purchase.

Does BetIntel place bets?

No. BetIntel provides analysis and record keeping only. It does not place, settle, or manage wagers.

What should I include when contacting support?

Include your app version, iOS version, device model, screenshots, and the fixture or screen where the issue appears.

Troubleshooting

Before contacting support

Try these steps first. If the issue remains, send the result with your support message.

1 Refresh fixtures from a stable network connection.

2 Check that purchases were made with the active Apple ID.

3 Restart the app if cached match data looks stale.

4 Send screenshots and the affected match if the issue remains.