Support Center
Support
Get help with setup, purchases, privacy, app behavior, and product questions. Include app version, iOS version, device model, and screenshots when possible.
FAQ
Common questions
Expandable answers for the issues users usually need before contacting support.
Why did an import fail?
Open the timetable or course link in Safari first, then try importing again from UniPilot on a stable connection.
Why are reminders not appearing?
Check UniPilot reminder settings and confirm notification permission in iOS Settings.
How do I restore Plus features?
Use Restore Purchases in the subscription area while signed in with the Apple ID used for the purchase.
Can support see my timetable automatically?
No. Send only the screenshots, links, or details you want support to review.
Troubleshooting
Before contacting support
Try these steps first. If the issue remains, send the result with your support message.
1
Retry imports after opening the source link in Safari.
2
Confirm notification permission and focus mode settings.
3
Restore purchases after reinstalling or changing devices.
4
Include the app version and affected import link in support emails.